Gregory Staff,
Below is the proposed language for all staff to use if you get questions about hours reductions from our customers. Please note that we hope to have the FAQ’s printed and available early next week. Please refrain from adding your personal commentary to this statement.
Question: Why are you not open on (fill-in-the-blank) day? Or, Why are you not open until (time)?
Answer: HPL has had to reduce hours in order to adequately staff all of our locations. We’ve put together a list of Frequently Asked Questions that explains the decision. Would you like one?
Thanks,
Hellena Stokes, Manager
