Everyone,
While staffing may currently be challenging, there are always solutions to some of the circumstances that may occur during our business day. The best advice is not to panic!
- Relief or questions – In case of an emergency or if you just don’t know what to do about a particular situation or don’t have the answer to a question, please call someone. I am always available by phone 31384. If you need to leave a service desk for any reason, please call someone or alert the security guard should you be at the welcome desk.
- Security – I have spoken to security about hourly rounds and visibility. Please note that if he is not available he is in the security office next to the elevator and has access to security cameras
- Please make sure all service workers/contractors sign in and out of the facility
- Schedules – the schedule is available on the blog and should be adhered to. A printed copy will be available daily on the welcome desk. You will be allowed time for lunch (1 hr.) and two 15 minute rest breaks. During such breaks you must not disrupt other employees who are working. You cannot group your breaks with the lunch hour; time off of the desk should be spent working and not on an extended break
- Food/drink is not allowed at the service desks (welcome desk, reference desk, oral history lab) by staff nor are customers to bring these items into the facility
Please share a copy of this memo with our visiting HPL staff members that are assisting us.
Thanks for your cooperation,
Hellena Stokes, Mgr.