Friendly Reminder

All,


There appears to be a growing problem with customers calling to inquire about tours and meeting room reservations and somehow getting the impression they can reserve via phone. Please note the following updates or changes:

1. Please direct all inquiries to the Gregory email address. We only take requests via email.  Calls should not be forwarded to a particular person... the request should be submitted via email. This provides a written record and stops disputes.

2. Booking a meeting room does not include use of the lobby for refreshments. Moving forward, only library sponsored receptions, refreshments, etc, are held in the lobby during business hours. I will refer groups wanting to use the lobby/facility to MyTesha Tates for rental after-hour use.

3. For meeting, rooms will be pre-set with the proper number of chairs (including a few extras) for each meeting . Do not offer additional chairs or allow visitors to move furnishings. We do have to abide by room capacity for the sake of safety.

4. All groups using the meeting room, will have to sign an application on the day of their meeting, prior to using the room. Natasha will prepare the applications and have it available at the welcome desk.

5. Calls with reference questions should be transferred to the Reference Desk


I appreciate you cooperation…thanks,

Hellena